Job Detail: Business Analyst RPA | Romenia

Business Analyst RPA | Romenia

Business Analyst
  • Full-time
  • Intermediate | Senior
  • Romania, Romania
  • English
  • 2020-01-17

Cross Border Talents is recruiting a Business Analyst to join our client's company in Romania.

 

JOB DESCRIPTION:

Job responsibilities

  • Drive various Improvement initiatives within the account for operational excellence
  • Analyze KPI/SLA reports and identify pain areas/areas for improvement based on industry best practices
  • Prepare/Update Process Maps, LLWIs, SOP for various process areas and automation being done in the account
  • Identify automation/improvement opportunities within the operations
  • Lead Improvement program in managed services operations by deploying different improvement methodologies like Lean, Six Sigma
  • Perform a cost-benefit analysis of Automation/improvement opportunities and present to senior management and leads for sign off
  • Provide support to the operations team in preparing client data/reports/presentations for senior management of TCTS & Client
  • Interact with onshore teams for any process changes/system changes that need to be done for the operational improvements
  • Interact with IT teams to manage the system/tool requirements of offshore/onshore teams
  • Create case studies of key deliverables

 

YOU BRING:

Work Experience

  • Experience in Telecom Process design & process consulting;
  • Knowledge of RPA concepts and tools like, UiPath preferred;
  • Experience in RPA candidate process identification, validation, and implementation methodologies;
  • Ability to interface with the senior leadership team and global consulting experience;
  • Hands on experience in building KPI dashboards & SLA Performance report ;
  • Experience in driving improvement initiatives & delivering business benefits;
  • Hands on experience in using Six Sigma, Lean, eTOM, ITIL & Industry frameworks;
  •  

Experience of  using Visio, Powerpoint, Excel and other MS office tools;

  • Excellent Understanding of Service Delivery, Service Assurance & billing processes of telecom operator - Enterprise, Wholesale or Retail;
  • Good Understanding of Telecom Wireless & Wireline Product portfolio - Mobile Prepaid, Postpaid, MPLS, ILL, IPVPN, UCC, etc.
  • Experience in driving data analysis using excel, Minitab or Microsoft Access

 


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