Job Detail: Customer Support Agent - French Speakers

Customer Support Agent - French Speakers

Customer Service
  • Full-time
  • Junior
  • Cluj, Romania
  • English French


    Join Our client’s team professionals and we will offer you:

    • Professional development through training programs -> modern technologies and customer management;
    • Exposure to a multicultural and multilingual environment;
    • Coaching opportunities;
    • Real possibilities of career development;
    • Attractive salary package and medical benefits;
    • A modern, dynamic and friendly working environment.

    Daily Responsabilities:

    • To respond to all customers’ enquiries within given timescales, efficiently and e effectively;
    • To develop and maintain a full technical knowledge of client products and services;
    • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
    • To deal with all correspondence as requested/required;
    • To accurately log all calls and in line with procedures;
    • To responsibly maintain and update all job-related administrative forms;
    • To consult product manuals, to be able to advise customer of appropriate options/solutions.


    • Native or near-native in French;
    • English C1 level (written and spoken);
    • Previous experience of/ or aptitude for Customer Service is a plus;
    • Good organizational skills;
    • Working knowledge of MS Word/Excel;
    • Excellent communication skills and the ability to remain calm in all situations;
    • Ability to work on own initiative and under pressure in order to achieve deadli nes and KPI’s;
    • Ability to adapt to a continuously changing environment and procedures.


    • Training: 2 or 3 weeks depending on Project
    • Working hours: 40h per week = is 8 hours per day / 5days per week based on client’s needs , mainly 7am to 7pm Monday – Sunday (only works 2 weekends per months)
    • No night shifts

    Recruitment process: maximum 5 days

    • Attractive base salary that grows as you grow in the company;
    • Performance bonus;
    • Meal allowance;
    • Private medical insurance;
    • Attractive relocation package