Job Detail: Dutch Customer Support | Athens, Greece

Dutch Customer Support | Athens, Greece

Customer Support
  • Full-time
  • Junior | Intermediate | Senior
  • Athens, Greece
  • Dutch
  • 2021-12-16

Cross Border Talents is looking for Dutch speakers to work in Athens, Greece.

 

SHORT DESCRIPTION

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed
  • SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

REQUIREMENTS

  • High School Diploma or Higher;
  • Native/Fluent Dutch;
  • Good level of English, C1;
  • Writing speed: 20 words per minute;
  • Active Listening;
  • Good Problem Solving Skills;
  • Strong troubleshooting skills.

WHAT OUR CLIENT OFFER

  1. Paid travel Expenses;
  2. Health Coverage and Private Health Care;
  3. Attractive Salary with performance bonus;
  4. Working hours: 40h per week = is 8 hours per day / 5 days a weeks.

 


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