Our client is a leading provider of multilingual player support, localization and testing services for the games industry. The company serves its clients in over 30 languages including English, French, German, Italian, Portuguese and Spanish. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day!
The gaming industry is not only booming, but it is also changing.
Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises.
Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job. In other words the player support team is given the time to play at work, how cool is that?!
- Native level German, Polish or Romanian. ;
- Good understanding of English (B2);
- Ability to work in a team environment;
- Ability to build trust with the customers;
- Patient & empathetic;
- Technical aptitude by gaming;
- Willing to relocate to Sofia, Bulgaria.
- Good knowledge of E-Sports;
- Good troubleshooting skills and analytical thinking;
- Good communication skills.
We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.