Job Detail: Polish Online Gaming Support | Sofia, Bulgaria

Polish Online Gaming Support | Sofia, Bulgaria

Gamer Support Consultant
  • Full-time
  • Junior
  • Sofia, Bulgaria
  • Polish

Cross Border Talents' client is a leading provider of multilingual player support, localization and testing services for the games industry. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day!

Responsibilities as the Online Gaming Support:

Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job.

In other words, the player support team is given the time to play at work, how cool is that?!

Requirements for the Online Gaming Support Position:

  • Native level Polish;
  • Good understanding of English (B1);
  • Ability to work in a team environment;
  • Ability to build trust with the customers.

Bonus Skills:

  • Good knowledge of E-Sports;
  • Good troubleshooting skills and analytical thinking;
  • Good communication skills.

Cross Border Talents' Client Offer:

  • Salary much higher than the average Bulgarian wage;
  • Accommodation in a hotel or apartment arranged by our client, for a period of up to 1 month, in the beginning of the employment;
  • Support in finding an apartment afterwards;
  • Monthly rental bonus (after the accommodation in a hotel/apartment, arranged by our client), in addition to monthly salary;
  • Reimbursement of your travel ticket, received with employee's first salary;
  • All our employees receive also:
    • Meal vouchers, per month for 8-hour working day;
    • Additional health coverage;
    • Free transportation for yearly and late shifts;
  • In our client offices, they have a free gym, yoga, massage, a corporate psychologist, healthy days/weeks.


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