Job Detail: Sales Operational Manager | Starting February

Sales Operational Manager | Starting February

  • Full-time
  • Intermediate
  • Lisbon, Portugal
  • English

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

We are currently hiring a Sales Operational Manager to join one of our Clients in Lisbon, Portugal.

Your Role:

The Operations Manager will be responsible for understanding the commercial and operational objectives for our customer. You will guide the team to direct the operation based on the agreed KPI’s and SLA’s. You will be responsible for areas such as customer satisfaction, achieving commercial results, whilst continuously improving the quantitative and qualitative operational performance.

  • Define and implement action plans to achieve the expected results;
  • Manage the sales operation working towards agreed targets (SLAs, KPIs and P&Ls);
  • Interact with other departments such as Quality, Training, WFM, IT, while maintaining focus on what is best for the client and team;
  • Maintain continuous operational contact with the client;
  • Take actively part in recruiting members of your account;
  • Coach, develop and motivate your team.

Your Profile:

  • Strong experience of people management;
  • Excellent communication skills; 
  • You communicate easily with different types of traders;
  • Passionate about sales, technology and the internet;
  • Ability to speak and write English fluently;
  • 2+ years of experience in advertising sales ( Google AdWords ).