Job Detail: Senior IT Support Engineer 2nd Level Support | Frankfurt, Germany

Senior IT Support Engineer 2nd Level Support | Frankfurt, Germany

Support Engineer
  • Full-time
  • Senior
  • Frankfurt, Germany
  • English

Senior IT Support Engineer 2nd Level Support-Frankfurt Germany

Cross Border Talents’ Client is looking for a Senior IT Support Engineer 2nd Level Support to work in Frankfurt, Germany. The Candidate needs to be already living in Germany!

Your Role as a IT Support Engineer 2nd Level Support:

  • Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
  • Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of replacement equipment
  • Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
  • Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
  • Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
  • Takes responsibility for potential or desired follow-up services or problem escalation
  • Administration of service tickets in own Ticket System
  • Adherence to the given service parameters incl. timely and accurate reporting

Skills Required for the IT Support Engineer 2nd Level Support Position:

  • Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
  • Professional experience in the areas of networks, Active Directory, security; VPN
  • Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
  • Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
  • Good English skills
  • High level of initiative, customer focus and solving problem attitude
  • Driving license B

Is this the job for you? We would love to hear from you!