Job Detail: Service Delivery Manager | Lisbon, Portugal

Service Delivery Manager | Lisbon, Portugal

Service Manager
  • Full-time
  • Senior
  • Lisbon, Portugal
  • German Dutch Nordic
  • 2019-10-31

Are you ready to develop your Service Delivery Manager expertise and to be part of the innovative technology company?


  1. Financial Knowledge is required – Planning,  Managing Budget.
  2. Needs to have good influencing & persuasion skills – Building Relationship with clients is key.
  3. Attention to details as analysing data will be required when reviewing Xerox Contracts.
  4. Previous experience addressing clients by phone and skype.
  5. People Management: SDMs are in charge of working with ids and be involved in any support that involves transition and implementation of services that Xerox offers to their partners.



  • The professional needs to have experience in Client Management, and in Finance. (Why) - Because the Service
  • Delivery Managers  are in charge of analysing contracts that were established with the clients, to ensure that Xerox is fulfilling their part of the agreements
  • The role requires this candidate to know how to read a P&L report and build one and present figures on a monthly, quarterly and annually basis By this have a good Financial Background.
  • Language skills in Flemish, French, German.



  • This professional could come from a Sales role, Business Development.
  • Needs to have strong communication skills plus speak English @ a high level, as the Xerox partners that are located in the UK and USA might call him or her to fully understand the process, and this person must be able to articulate complex information in an easy and understandable way.
  • The candidate needs to be aware what Xerox does as a company, what are they involved with.


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