Job Detail: Slovak Native Speaker | Leipzig, Germany

Slovak Native Speaker | Leipzig, Germany

Search Language Specialist
  • Full-time
  • Junior | Intermediate | Senior
  • Leipzig, Germany
  • Slovak
  • 2020-10-14

Cross Border Talents is looking for Slovak Native Speakers with at least C1 level in German for the position of Customer Support Specialist to work in Leipzig - Germany!

Our client is an expert in the best quality customer experience. They are experts in building and maintaining personalized relationships between a brand and its customers. Our clients offers its clients multilingual solutions in more than 28 languages. Our competences are incoming calls, outgoing calls, email/fax/letter correspondence, live chat as well as social media monitoring.

 

YOU WILL

  • Respond and record consumer inquiries/questions raised through free phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
  • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To troubleshoot through the use of open questions, support documents, and system training.
  • Be able to offer recommendations to common problems or frequently asked questions.

 

REQUIREMENTS

  • Native Level of Slovak;
  • C1 Level of German;
  • English level B2;
  • Demonstrate ability to handle and resolve complaints according to client policies;
  • Working with Others - Ability to portray professionalism and work well in a team environment.

 

WHAT OUR CLIENT OFFER

  1. Competitive salary;
  2. Performance bonus;
  3. Booking and pay for your travel tickets (train or bus);
  4. Up to two week’s accommodation in a AirBnB close to the premises provided by the company;
  5. Help you in order to find an apartment to stay either alone or share one with a colleague;
  6. 20 vacation days (4 weeks vacation per year);
  7. Training Programm.

 

 


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