Job Detail: Spanish Level 1 Technical Support Engineer | Sofia, Bulgaria

Spanish Level 1 Technical Support Engineer | Sofia, Bulgaria

Technical Support
  • Full-time
  • Intermediate
  • Sofia, Bulgaria
  • English Spanish

Cross Border Talents is recruiting Native Spanish L1 Technical Support Engineers to join one of our clients in Sofia, Bulgaria.

Your Role as a Level 1 Technical Support Engineer:

  • Provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging products. Support incidents can range from various hardware and/or software issues with storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
  • Resolve Warranty, Major Account, Government, and SupportEdge Premium and Standard customer problems via the telephone, the web or AutoSupport.

Your Role as a Level 1 Technical Support Engineer:

Qualifications:

  • Bachelor's Degree in technical field preferred, with previous experience required supporting large enterprise Customers
  • Storage support, 3-4+ Years of experience. 2+ years of relevant technology experience

Technical Skills:

  • Understanding of Fiber Channel, iSCSI, NFS, SMB/CIFS, FCoE, NDMP
  • Break fix - knowledge and experience with FAS series arrays
  • Good Understanding of SAN & NAS hardware, core, MCC (Cluster), Storage Based Data Protection
  • In-depth knowledge of Widows Registry, Windows Client
  • Operating System, user profiles and security and server-based software
  • Must be familiar with networking protocols and OSI levels from 2-7 and hardware. Network protocols, Switches, Hubs etc…
  • Ability to debug, how to read debug and what it means
  • Understand Performance Monitoring tools such as OnCommand
  • Windos File system
  • understanding and working knowledge of data protection are backups, restores, disaster recovery mechanisms involving local snapshots
  • SAN: Covers the troubleshooting of initiator / targets relationships using block level protocols (iSCSI and FCP), along with Fiber channel switch
  • NAS: Covers the troubleshooting of client / server / Storage relationships using file level protocols (CIFS and NFS), generic Networking issues (internal or external)
  • Virtualization concepts - Hypervisor and/or VMWare ESXi
  • Clouds fundamentals - AWS, Google Cloud and MS Azure

Communication Skills:

  • Native Spanish and Fluent English
  • Utilizing soft skills to de-escalate a case and or prevent and escalation
  • Capable of engaging in verbal discussion; understanding appropriate use of cross-cultural vernacular. 
  • Establish technical credibility with a wide range of customer contacts; ability to “read” the customer and modify behavior/approach to fit the situation.
  • Capable of conveying thoughts in a clear and concise manner.

Cross Border Talent's Offer:

  • Relocation Bonus
  • Company apartment or hotel for two weeks upon your arrival
  • Medical insurance from the first month
  • Buddy Program - especially created for welcoming all new hires coming from abroad
  • Partially subsidized round trip back to home flight ticket
  • Payment for the real estate agengy fee

Interested? Press that Apply Button! :)


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