Job Detail: Technical Advisor - German Speakers

Technical Advisor - German Speakers

Technical Support
  • Full-time
  • Junior
  • Athens, Greece
  • German

At the moment Cross Border Talents is looking for German speakers to fill several vacancies. Are you interested in moving abroad?

Your Role as a Technical Advisor:

  • Respond and record consumer enquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer enquiries, questions and feedback on the customer services database;
  • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; 
  • Troubleshoot through the use of open questions, support documents and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements for the Technical Advisor Opening:

  • Native/Fluent German and good English (B2/C1);
  • Writing speed: 20 words per minute.

Cross Border Talents' Client Offer:

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons
  • Free Real Estate Agency Fee

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